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Online Ordering Reference

Online Ordering is available to New Customers, customer who do not currently have any services with Charter and Current Customers wishing to add at least one new line of service, add Charter phone, add Charter TV or add Charter Internet.

Access Online Ordering

Charter.com Online Ordering allows you to:

  • Check Address for Available Service
  • View current offers and promotions
  • Place an Order for new service. Services that can be ordered online are phone, Internet, and/ or TV.

Note: We do not currently offer the ability to change pending services packages online. If you have a pending online order and need to make changes or have questions please call 1-877-581-3485

If you do not currently have Charter Services at your residence you can shop online by:

  1. Go to: charter.com
  2. Place your address and zip code in the fields by "Get Best Offer"
  3. Click "Go"

get best offer

  1. If your address is identified as having active Charter service(s) you will be presented the following screen

options screen

Follow the prompts to complete your online order.

Please print your work order for your records.

If you have a pending online order and need to make changes or have questions you can chat or call us at 1-877-581-3485

Entering Address Help

Will the address search accept P.O. Box information?

Address cannot be done with Post office box numbers.  A physical address is required.  You do not need an exact match; however you will need to provide at least a street address and zip code for the system to find a match and/or a list of addresses.

Do I need the exact address to perform a search?

You do not need an exact address. If the system does not find an exact match, it will display a list of addresses for you to choose from. You must provide at least a street address and zip code for the system to find a match and/or list of addresses.

Service Address Vs Billing Address   

Your service address is the physical address for which Charter services are installed or being installed. The Billing Address is the address you would like your billing statement sent to and may be different from your service address if you prefer.

View/Reschedule Pending Order

If you have an existing scheduled service change order you can view/reschedule your service visit through your My Account.  To learn more about creating and what you can do with your My Account follow the quick link at the top of this article

Disconnecting Services

At this time you cannot disconnect services online. To change your services you can chat or call 1-877-581-3485.  To request a disconnect of all your Charter please call us at 1-888-438-2427

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