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Charter's Wire Maintenance Plan
We offer a Wire Maintenance repair program that may help you avoid costly repair charges. For a low monthly fee, we provide repair service for your inside wiring. (The wiring must meet certified technical standards.) For more information about our Wire Maintenance Plan, please read the article below.
To order Wire Maintenance Plan, please Contact Us.
About Wire Maintenance Plan
The Wire Maintenance Plan (WMP) covers the cost of troubleshooting and repair of the communication wires inside your home for a small monthly fee. This includes wires for TV, Internet, and Phone services and any other communication wires professionally installed within the premise.
"Inside cable wire" is defined as the wire that extends from the ground block up to and including the customer's primary VCR/DVD and/or TV, computer, and/or telephone modem. The wires to all other ancillary equipment and TVs in the home are also covered.
"Inside telephone or communications wire" is defined as any and all wiring from the local phone company's demarcation point (the first splice point or junction from the service drop) to the customer's equipment (phone, modem, alarm system, DVRs, or any other device deemed "customer owned"). This includes pre-wired or post-wired wiring throughout the dwelling, surface mount or wall plate jacks, plus the pre-cut jumper from the wall to the equipment.
Wire Maintenance Covers:
- Repairs of inside communications wires (see above definition)
- A service repair appointment (trouble call) fee otherwise chargeable when not subscribed to the Wire Maintenance Plan
Wire Maintenance Does NOT Cover:
- Alarm, electrical, and customer-installed wiring
- Customer-caused damage/abuse
- Alterations to Charter equipment
If you have multiple services with us, you need only purchase the plan once to cover all of your services. Once applied to an account, all items under the "What Is Covered" section are covered.
Difference Between Coaxial Cable And Fiber Optic
Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering and is used to transmit television, telephone, and data signals. Fiber optic cable is also used to deliver the same types of signals but carries much wider bands of frequencies. It's made of very thin, pliable tubes of glass or plastic.