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The following tutorials will make it quick and easy to find all of the information that you need about Charter Security Suite®.

You will find information on installing, re-installing and
parental controls.

If you would like more information or are not able to find what you are looking for, please Chat or call us at 1-888-438-2427.

Charter Security Suite® is available for download by logging into My Account and selecting the "Online Tools" tab.

Features and Benefits

Windows and Mac Features:

REAL-TIME PROTECTION WITH AUTOMATIC UPDATES

Protection against all types of malicious software including: viruses, spyware, worms, Trojans, rootkits, and zero-hour attacks. The program also updates its definitions automatically and on continual basis. And there’s no need to ever renew licenses for as long as you remain a Charter customer.

AUTOMATIC VIRUS REMOVAL

All infections are handled automatically by default, and without any disturbances. All you see is a notification that confirms your continued safety. The service runs invisibly with minimal impact on system resources.

INSTANT PROTECTION AGAINST NEW THREATS

DeepGuard 4 uses advanced real-time cloud-based technology to provide the fastest protection against viruses, spyware, and other malicious attacks.

SPYWARE DETECTION AND REMOVAL

Removes secretly installed software from your computer to help ensure your computer is running smoothly.

FIREWALL

Secure user-friendly firewall that keeps your private data to yourself. Thanks to the cutting-edge personal firewall that stops hackers from breaking into your computer, application control automatically lets safe applications connect while blocking unsafe ones.

MULTI-COMPUTER INSTALLATION

Charter Security Suite® provides free licenses for up to three computers within the home for all Charter internet customers.

Additional Windows Features:

SPAM AND PHISHING PREVENTION

Helps keep your e-mail inbox free from spam and phishing attempts. Charter Security Suite® automatically detects and filters spam and e-mail scams designed to steal your private information.

FIREWALL WORKS WITH WINDOWS FIREWALL

DeepGuard 4 works with Windows Firewall software to secure your private data to increase security and prevent hackers from breaking into your computer and stealing your identity.

BROWSING PROTECTION

Helps identify which websites are safe to enter and which ones you should avoid. Harmful sites are blocked automatically to ensure safe surfing, banking, and online purchasing.

PARENTAL CONTROLS

Makes it easy for parents to set time constraints, monitor web surfing activity, and block inappropriate and harmful websites.

LAUNCH PAD

New interface that provides easier access to customizing and managing all of the features available with Charter Security Suite®.

System Requirements

For the best experience, ensure your computer meets the system requirements prior to installation. Click on your Operation System to see the requirements.

Windows 8

  • Processor: Intel Pentium 4, 2GHz or higher
  • Memory: 1GB or more
  • Operating System: Windows 8 32-bit & 64-bit - All Editions (Except Windows 8 RT for tablets)
  • Disk Space: 800MB free hard drive space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: Required to validate subscription and to receive software updates.
Windows 7

  • Processor: Intel Pentium 4, 2GHz or higher
  • Memory: 1GB or more
  • Operating System: Windows 7 32-bit & 64-bit - All Editions
  • Disk Space: 800MB free hard drive space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: Required to validate subscription and to receive software updates.
Windows Vista

  • Processor: Intel Pentium 4, 2GHz or higher
  • Memory: 1GB or more
  • Operating System: Windows Vista 32-bit & 64-bit - All Editions, Service Pack 2 or later
  • Disk Space: 800MB free hard drive space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: Required to validate subscription and to receive software updates.
Windows XP

  • Processor: Intel Pentium III, 1GHz or higher
  • Memory: 512MB or more (1 GB of memory is recommended)
  • Operating System: Windows XP 32-bit: Home, Professional, Service Pack 3 or later
  • Disk Space: 800MB free hard drive space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: Required to validate subscription and to receive software updates.
Mac OS X

  • Processor: Intel Processor (not compatible with PowerPC)
  • Memory: 512MB or more (1 GB of memory is recommended)
  • Operating System: Mac OS X 10.5 (Leopard, version 10.5.3 or later), 10.6 (Snow Leopard), 10.7 (Lion) or 10.8 (Mountain Lion), 32-bit & 64-bit installs
  • Disk Space: 150MB free hard drive space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: Required to validate subscription and to receive software updates.

Installation

Installation of the Charter Security Suite® is quick and easy!

  • 1. Log into My Account and click the Online Tools tab.
  • 2. Activate a software license key.
  • 3. Download the install file.
  • 4. Step through the installation wizard.

Windows Users - Detailed installation instructions can be found by clicking here.
Mac Users - Detailed installation instructions can be found by clicking here.

Help and Support

The following tutorials will help with common questions related to Charter Security Suite®. If you would like more information or are not able to find what you are looking for, please Chat or call us at 1-888-438-2427.



 
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