E-mail :: Print
There are several reasons your TV may be displaying a ghosting picture. Follow these troubleshooting steps to help fix the problem.
Do you see a ghosting picture on:
Back | Start Over
Verify the level of service you are trying to access is active:
Send a refresh signal to your digital set-top box(es)
Refresh Digital Set-top Boxes
Reset (power-cycle) your digital set-top boxes:
Motorola and Cisco/Scientific Atlanta digital set-top boxes:
Reset (power-cycle) all main/secondary digital set-top box(s) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the digital set-top box(s).
Moxi digital set-top boxes:
Press and hold the Reset/Power button located on the front of the MOXI box
Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat now or contact us.
We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.
How useful was this information?
We welcome your feedback. Click Send after you have made a selection.
To check the status of your online order or for help with your order, please call1-855-839-4691.
About CharterLocationsInvestor & News CenterCareersSite MapYour Privacy RightsTerms of Service/Policies
Charter Communications sites:Charter.comCharter BusinessCharter.netCharter MediaCharter Latino
©2013 Charter Communications. FCS