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There are several reasons your TV may be displaying a horizontal bar scrolling upwards on your TV screen. Follow these troubleshooting steps to help fix the problem.
Running a vacuum cleaner, dish washer or clothes dryer close to the TV can cause an electrical disturbance. If you are running one of these, or similar appliance, turn it off to see if this corrects the issue.
Check behind ALL TV and equipment (Cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
Send a refresh signal to your receiver
Note: The above link will navigate you to Charters mobile site m.charter.com
Refresh TV Receivers
Reset (power-cycle) your receivers:
Motorola and Cisco/Scientific Atlanta receivers:
Back | Start Over
Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat or contact us.
We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.
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