Existing Customer?   Log in Create Account

Connecting Wirelessly With Mac OS 10.x

This guide assists you with setting up the Charter Wifi product with a wireless connection for a Macintosh computer. Please follow these step-by-step instructions to setup your computer.

The following directions apply to either a Macintosh laptop or a desktop; the same steps are used. This applies to Macintosh computers using Operating System version 10.x.

Setting Up The Wireless Connection

  1. When you are on the desktop of the computer, you will see the AirPort Utility in the upper, right-hand corner of the screen, next to the clock.

    AirPort Utility

    The AirPort icon looks like radio waves; see the red-boxed icon below. When not connected to a network, it will be a light gray color.

    AirPort Icon

  2. Clicking on the AirPort icon will open the list of available wireless networks.

    Available Wireless Networks

  3. Clicking on the name of the wireless network will start the connection process, if the network is unsecured, it will simply connect. If you choose a secured network, it will ask you for the network key of the network.

    Connection Process

  4. After typing the network key into this window, clicking the OK button will finish the connection. If the key entered incorrectly, a warning dialog box will pop up on the screen. If the connection succeeds, there will be no notification, the AirPort icon will turn black, and it will display the signal strength of the network with the curved bars of the icon.

    Finish Connection

    You can now open your web browser and surf the internet.

  5. Entering the incorrect network key into the AirPort utility, will require going to the 'Open Network Preferences' option in the Airport menu.

    Open Network Preferences

    After clicking on this menu, the Network Preferences screen will present.

    network Preferences

  6. Click on the "Advanced…" button at the bottom of the page open the list of stored networks.

    List of Networks

  7. Click on the network name, and press the '-'(minus or dash) key to remove the network settings from the computer.
  8. Click the OK button to apply the changes.

    You can now repeat Steps 1 through 5 to get connected to your network by using the correct network key.

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.

Search Support


Ask Charter



To check the status of your online order or for help with your order, please call