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There are several reasons your TV may be displaying a Blank White Screen on all channels. Follow these troubleshooting steps to help fix the problem.
Refresh Digital Set-top Boxes
All Digital Set-Top Boxes (Standard, High Definition and DVR's) in our home will be refreshed. This process can take up to 15 minutes to complete.
Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.
Motorola and Cisco/Scientific Atlanta Set-top Boxes:
Moxi Set-top Boxes
If these steps do not resolve your issue, please chat or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.
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To check the status of your online order or for help with your order, please call1-855-839-4691.
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