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Charter WiFi Netgear MAC Cloning

Netgear WNDR3800 (Red Label)
Netgear WNDR4300 (Silver Label)
Netgear 6300

The Router MAC Address feature allows the router to use your computer's MAC address instead of its own MAC address. (This is also called MAC cloning)



Router Login

  1. Launch a browser from a computer or wireless device that is connected to the router
  2. In the address bar type routerlogin.net or routerlogin.com and press Enter


The login window displays:

login window

  1. Enter your user name and password. Note: The user name and password is case sensitive

The default user name is: admin
The default password is: password

  1. Click the OK button

You will be taken to the router’s Home Screen

router home screen

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MAC Cloning

  1. Log into the router. Click here for instructions
  2. Click Internet

select 'Internet'

  1. Select an option for the Router MAC Address
    • Use Default Address – This uses the default MAC address of the router
    • Use Computer MAC Address - This uses the MAC address of the Network Interface Card (NIC) connected to your computer
    • Use This MAC Address – This allows you to manually enter a MAC address

Select Router MAC Address

  1. Click Apply to save your changes



Charter does not provide technical support for the Router MAC Address (MAC Cloning) feature of the router used by some Charter WiFi customers.

While Charter is able to support most advanced features of this router, the foregoing feature may require that you establish an individual relationship with vendors such as Netgear or dyndns.org, or require the use of a customer owned third-party device.  As a result, Charter does not have the visibility necessary to assist with setup or support for this service.  You may visit the vendor's websites for more information on setting up or troubleshooting this service.  Please be advised that these vendors may charge for support for this feature.

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