Existing Customer?   Log in Create Account

XBOX One WiFi Connection

Follow the Steps below to connect your XBOX One to your Charter WiFi.

Wireless Connection

  1. Press the Menu button on the Xbox One controller


  1. Select Settings
  2. Select Network
  3. On the Network Settings screen, select Setup wireless network on the left side of the screen

Setup wireless network

  1. Select the name of your wireless network
  2. Enter your wireless network password Click here for help finding your Charter WiFi Network Name and Password

On the Network Settings screen, select Test network connection. If the connection test is successful, your console will connect to Xbox Live.

Note: If this is your first time connecting to Xbox Live, it may trigger an update to the Xbox One, after which your console should restart and ask you to sign in.

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.

Search Support


Ask Charter



To check the status of your online order or for help with your order, please call