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Audio Out of Sync

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Audio Out of Sync

If the video and audio on your TV is not matching up and is out of sync, follow the troubleshooting steps below to resolve the issue.

  1. Make sure that your TV's Secondary Audio Programming (SAP) is set to Stereo on your TV. Refer to your TV owner's manual if needed
  2. Make sure the SAP option on your Digital Set-Top box is set to OFF
  3. Reset/Power-Cycle your Digital Set-Top Box

Motorola and Cisco/Scientific Atlanta Set-top Boxes:

  • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).

Moxi Set-top Boxes

  • Press and hold the Reset/Power button located on the front of the MOXI box

If these steps do not resolve your issue, please chat or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

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