Existing Customer?   Log in Create Account

Connecticut 959 Area Code Overlay

The Connecticut Public utilities Regulatory Authority approved an overlay for the 860 area code to accommodate the need for more telephone numbers. The new 959 area code will serve customers in the same geographic region as the current 860 area code.  An overlay does not require customers to change their existing area code.

When the overlay area code is implemented:

  • Customers with 860 or the new 959 area code must dial the area code + the seven-digit number when making local calls.
  • Long distance calls remain the same. Callers need to dial 1 + area code + seven-digit telephone number whenever placing a long distance call from the 860 or 959 area code.




New telephone lines/services assigned with 959 area code

August 30, 2014

12:01 AM

CT Overlay

Completing calls:

  • To complete calls from a landline phone, the new dialing procedure requires callers to dial ten-digits (area code + telephone number) for every local call.  This means that all calls in the 860 area code that are currently dialed with seven-digits need to be dialed using the area code + telephone number.
  • To complete calls from a cellular or mobile phone, callers may dial the area code + telephone number or 1 + area code and telephone number whenever placing a call to a phone number with the 860 or 959 area code.

In addition to the new dialing procedure, automatic dialing equipment or other types of equipment that are programmed with a seven digit telephone number, need to be reprogrammed to use the new dialing procedure. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, and voicemail services.

Your telephone number, including current area code, will not change.

  • The price of a call, coverage area, and other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711, and 811.

Questions?  If you have any questions regarding information provided in this notice, contact us or more information is available through the Tennessee Regulatory Authority (TRA) at http://www.ct.gov/pura/site/default.asp

back to top »

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.

Search Support


Ask Charter



To check the status of your online order or for help with your order, please call